£17,160 Average salary at age 20
£35,360 Average Salary
33 Average hours per week

Description

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Main Tasks

  • Provides technical support to IT users;
  • Advises users on how to resolve hardware and software problems;
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software;
  • Facilitates user access to systems;
  • Refers more complex or intractable problems to appropriate IT professionals;
  • Researches possible solutions in user guides, technical manuals and other documents;
  • Maintains a log of work in progress, calls received, actions taken and problems detected;
  • Reports on commonly occurring queries to detect underlying problems.

Qualifications

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

What IT user support technicians studied in higher education

A text alternative for this canvas pie chart is provided in the data table below
What IT user support technicians studied in higher education
Occupation Percentage Value
(L7) Human & social geography1
(G1) Mathematics2
(W2) Design studies1
(L3) Sociology1
(C1) Biology1
(H3) Mechanical engineering1
(F1) Chemistry1
(C8) Psychology2
(W3) Music2
(F8) Physical geographical sciences1
(W6) Cinematics & photography1
(C7) Molecular biology, biophysics & biochemistry1
(Q3) English studies1
(L2) Politics1
(H1) General engineering1
(N5) Marketing1
(M1) Law by area1
(M2) Law by topic1
(J9) Others in technology1
(I2) Information systems13
(N8) Hospitality, leisure, sport, tourism & transport1
(P5) Journalism1
(I3) Software engineering3
(V5) Philosophy1
(F3) Physics1
(L1) Economics1
(I6) Games1
(N1) Business studies3
(C6) Sport & exercise science1
(P3) Media studies1
(N2) Management studies2
(V1) History by period2
(H6) Electronic & electrical engineering5
(I1) Computer science34

UK Prospects

98300 Workforce Size
0.52% Predicted growth 2024 - 2027
9173 Predicted Replacement 2024 - 2027

Related Job Vacancies

loader graphic

Related Apprenticeships

loader graphic

Related Courses

loader graphic